Decatur Dermatology & Aesthetics is a new independent dermatology practice launching in the heart of City of Decatur, led by Dr. Kelli Baender, a Mayo Clinic–trained dermatologist with more than 18 years of experience. The practice is being built around a simple idea: Accessible Excellence — expert, high-quality dermatologic care delivered in a warm, personal, community-centered environment.

We are hiring an experienced Front Desk Coordinator to help us create an exceptional patient experience from the very first phone call to checkout and follow-up. This is an important early hire for our practice. We are looking for someone who is not only strong at front desk operations, but also excited to help shape systems, workflows, and standards in a startup environment.

What You’ll Do

Welcome patients warmly and professionally in person, by phone, and through digital communication
Manage appointment scheduling for new and established patients
Use ModMed / EMA for scheduling, registration, and front desk workflow
Communicate with patients through Klara
Check patients in and out efficiently and accurately
Confirm patient demographics, insurance information, forms, and appointment details
Collect copays, balances, and payments at the front desk
Support smooth daily patient flow and provider schedule management
Answer patient questions clearly and professionally, escalating when appropriate
Help reduce scheduling gaps, no-shows, and front-desk bottlenecks
Identify opportunities to improve processes and help build front desk systems and procedures as the practice grows
Maintain a polished, calm, organized front-of-house environment

What We’re Looking For

2+ years of front desk experience in a medical practice
Experience with ModMed / EMA
Experience with Klara
Strong phone skills, scheduling judgment, and patient service skills
Excellent organization, follow-through, and attention to detail
Professional, reliable, and comfortable working in a fast-paced clinical setting
Able to handle sensitive information with discretion and professionalism
Comfortable joining a startup practice where systems and procedures are still being developed
Interested in bringing prior experience and helping design better workflows

Strongly Preferred

Dermatology, aesthetics, plastic surgery, or other specialty practice experience
Experience scheduling both medical and cosmetic visits
Insurance verification and eligibility experience
Experience with front-end collections
Experience helping document workflows, improve processes, or train others

Why This Role Is Different

This is not a plug-and-play front desk job in a large corporate office. It is an opportunity to join a growing practice early and help build the way the front desk should run. We are looking for someone who takes pride in both patient experience and operational excellence — someone who can bring structure, good judgment, and a service mindset to a startup environment.

At Decatur Dermatology & Aesthetics, we aim to pair clinical expertise with a welcoming, approachable experience for every patient.

Our front desk team plays a major role in making that real every day.

Compensation

• Full-time

• Hourly pay: $20–$24/hour, based on experience

Benefits

We want to be transparent: as a startup practice, we do not yet offer benefits at launch. We are actively working toward offering medical benefits in the near term and additional benefits, including financial/ retirement benefits, over time.

Schedule

Full-time
Monday–Friday
Some flexibility for occasional early/late coverage as practice needs evolve

How To Apply

Please send:

your resume
a short note explaining your front desk experience
which systems you have used, especially ModMed / EMA and Klara
a brief description of a system or workflow you helped improve in a past role

Decatur Dermatology & Aesthetics

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Front Desk Coordinator