Schweiger Dermatology Group's Ultimate Employee Experience:
- Multiple office locations, find an opportunity near your home
- Positive work environment with the tools to need to do your job and grow
- Full time employees (30+ hours per week) are eligible for:
- Medical (TeleHeath included), HSA/FSA, Dental, Vision by 1st of the month after hire date
- Company HSA contribution
- Eligible for 401K
- Your birthday is an additional personal holiday
- Company Sponsored Short Term Disability
- Pre-tax savings available for public transit commuters
- Part-time employees (less than 30 hours)
- Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
- Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services
Job Summary: The Integration Project Manageris involved in both acquisition office transition as well as New Office (DeNovo) openings with the goal to increase revenue through optimization, standardization, and SDG goals.
Schedule: Monday - Friday covering business hours. Occasional projects may require evening and weekend support.
Travel: This position requires travel to new and existing office locations up to 50% of the time, as well as scheduled Central Day visits to the corporate office in NYC.
Essential Functions:
- Integrate Acquired Offices to SDG structure and operating with autonomy at or beyond revenue
- Fully integrate front of house in 10 business days, back of house in 15 business days
- No integration team members on site needed after 5 business days, no remote or off-site support needed after 15 business days
- Independently complete and prioritize project tasks, manage timelines, maintain project plans and communicate status to the Integration Manager
- Collaborate with departments including Marketing, Finance, Business Development, Patient Support Center, and Operations to ensure timely delivery of necessary tasks
- Identify and communicate potential issues that threaten to delay the project timeline; Problem-solve and implement solutions in collaboration with team
- Travel to offices for pre-launch technical checks and post-launch trainings; Work with external vendors, as needed
- Ensure customer satisfaction through transition process through follow-up, reassurance, responsiveness, and thorough communication
- Implement training material and workflows; Streamline processes and communications to improve the implementation experience and adoption
- On hands trainer, in collaboration with Training Manager and Training Specialists, for acquisitions for all roles: PC, MA, Providers and GM
- Report back areas of opportunity for revenue growth and cost savings
- Assess staff during Integration to identify areas for retraining and growth; Communicate this information to the GM, RM and Integration Manager
- Assist in transition to Operations per acquisition
- Integrate and Develop DeNovo Offices to operating under SDG guidelines with autonomy
- Work with the Integration team and other departments to facilitate a smooth opening for new offices; Work in the field for office set up and support during first 15 business days
- Help create systems and processes for the effective and successful launch of a new office
- Train new staff, independently or in collaboration with Training Manager, in all roles of the office: PC, MA, Providers and GM
- Emphasize expectations with office based on Practice Optimization goals
- Carry out vendor needs such as but not limited to: construction, marketing, supplies and infrastructure
- Implement auditing model and system for operations to adhere to
- Maintain and update checklists and documents for supply ordering, construction needs, budgets, expense reports, financial reporting, scheduling and timelines
- Offer administrative support to Integration Team
- Support Integration & Operations initiatives in meeting company goals of NPS and revenue run rate
- Return office to pre go-live patient volume 2 weeks post back office go-live date and ensure revenue stabilizes and/or grows; If not successful, identify opportunities to increase volume and/or find other savings
Qualifications:
- Associate’s degree preferred but not required.
- A Valid Driver’s License required.
- Ability to work with flexible schedules (nights and weekends).
- Practice Management and EMR experience required, ModMed EMA and PM system preferred.
- Willingness to learn and immerse into EMR and other systems learning by using tools and support.
- Working knowledge and application of HIPAA & OSHA compliance.
- Self-starter, initiator, and adaptable in a fast-paced dynamic environment.
- Excellent time management skills and ability to meet deadlines.
- Strong interpersonal skills and talent for collaboration.
- Detail-oriented with the ability to multi-task and quickly process information.
- Exceptional organizational skills.
- Strong problem-solving skills
- Strong customer service orientation and ability to manage expectations.
- 2 years of implementation or training experience preferred but not required, preferably within a healthcare environment.
- 5+ years implementation or training experience preferred but not required, preferably within a healthcare environment.
- Experience with implementing new systems and training staff on process change.
- Excellent oral and written communication skills.
- Microsoft Office experience (Excel, Word, PowerPoint).
