OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Virginia Beach, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
This is a full time position and will have primary work location of Virginia Beach, VA. May need to travel to other clinics to near locations on an as needed basis.
Summary
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
ResponsibilitiesEssential Functions
- Performs opening and closing clinic duties
- Greets patients, checks in for appointments and verifies insurance
- Scans documents into electronic health recordMaintains tidiness of waiting area and reception counter throughout the day
- Checks schedules for added, canceled and no-show appointments throughout the day
- Schedules follow up appointments as needed
- Responds to designated tasks in the electronic health record
- Orders clinic office supplies
- Sells and tracks cosmetic products
- Distributes mail
- Prepares for next day scheduled appointments
QualificationsEducation
High school diploma or equivalent is required
Knowledge, Skills & Abilities
- 1-2 years of recent medical office experience or in a similar capacity is preferred.
- Proficient in basic computer functions.
- Ability to learn new software quickly.
- Must possess excellent customer service, communication and organizational skills.
- Ability to operate standard office equipment.
- Ability to type a minimum of 40 wpm is preferred.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive feedback and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.
