About Us:
With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care to achieve a confident, healthier, and more beautiful you!
Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve, making high-quality skin care timelier and more accessible, all while creating a rewarding work environment for our providers and employees. We offer competitive compensation and benefit packages as well as an unparalleled culture.
Position Summary:
The Front Office Receptionist will be responsible for the accurate and timely registration of patients utilizing medical systems. This role involves utilizing facility medical necessity tools to verify appropriate patient insurance coverage based on established policies and procedures. The ideal candidate will also provide exceptional customer service to physicians, patients, family members, and medical professionals.
Key Responsibilities:
- Greeting and assisting patients and visitors in person or on the phone.
- Logging patient arrivals in the Practice Management System (EMR).
- Identifying patients using their date of birth and name, and creating new accounts when necessary.
- Preparing patient paperwork prior to appointments.
- Contacting patients who missed appointments to reschedule.
- Scheduling patient appointments in a way that optimizes satisfaction and efficiency.
- Assisting patients in distress with swift and effective responses.
- Updating patient information in the Practice Management System (EMR).
- Verifying insurance eligibility and financial standing, assigning correct payer type.
- Maintaining a clean and organized reception area.
- Recording and collecting patient payments at check-in/out.
- Upholding patient confidentiality and privacy.
- Following company policies and reporting any necessary changes.
- Exhibiting superior customer service skills.
- Answering the telephone promptly and professionally.
- Engaging professionally with all patients, visitors, providers, and team members.
- Performing other duties as assigned by Practice Manager or Area Practice Manager.
Qualifications:
- High School Diploma required; Associate's Degree preferred.
- At least 1 year of customer service experience in a healthcare setting preferred.
Benefits of joining Qualderm Partners:
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
