Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary
To provide a superior level of patient support, medical team support, marketing support, inquiry conversion and appointment booking efficiency
Job Responsibilities
- Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately
- Schedule and modify appointments - Manage patient schedule with a strategic mindset for booking, cancellations, and waitlists
- Proactively adjust the schedule to maximize provider utilization and maintain patient satisfaction
- Practice proper phone etiquette
Sales
- Credential the practice and medical providers
- Make treatment and product recommendations that are appropriate for the patient
- Maintain lead conversion goals for initial inquiry patients
Record Keeping and Medical Record System
- Record patient medical concerns and document and track medical escalations
- Remain up to date with system upgrades and adjustments
Privacy
- Adhere to all HIPAA (Health Insurance Portability and Accountability) privacy rules
- Uphold strict confidentiality in dealing with sensitive information, including business practices and policies
- Participation in marketing events and initiatives All other duties as directed and assigned
Benefits
- Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
- Associate’s/Bachelor's Degree or 1-2 years of relevant experience
- Knowledge of Aesthetics terminology and concepts
- Effective communication, both orally and in writing
- Ability to work independently as well as collaboratively within a team environment
- Maintain strictest confidentiality
- Proficiency in Microsoft Office preferred
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
