With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!
Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.
We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!
Purpose:
The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.
Essential Duties and Responsibilities:
- Answer incoming phone calls and return voicemails; address patient questions, provide guidance, or direct calls to the appropriate department.
- Identify and appropriately relay stat or emergent situations to providers.
- Communicate pathology and biopsy results to patients and coordinate follow-up visits or minor procedures as needed.
- Manage refill requests efficiently and accurately.
- Evaluate and document wound concerns, escalating to providers when necessary.
- Navigate EMA/EMR systems to process faxes, tasks, chart updates, and documentation.
- Create new patient charts, schedule new patient appointments, and ensure accurate note preparation.
- Provide patient education and answer questions using clear communication and basic medical terminology.
- Document all patient interactions thoroughly and accurately in EMA.
- Schedule surgeries and procedures according to provider-specific templates, guidelines, and availability.
- Prioritize skin cancers based on type, subtype, size, location, and aggressiveness to ensure timely care.
- Explain Mohs procedures and set expectations for patients undergoing surgery.
- Conduct pre-operative assessments and coordinate necessary prescriptions—such as antibiotics—under provider direction.
- Manage pre-certification and prior authorization requirements for procedures.
- Monitor and respond to incoming emails to ensure timely communication with patients, providers, and staff
