Overview
Anne Arundel Dermatology is seeking a professional, friendly, and detail-oriented Front Desk Medical Receptionist to support our dermatology practice in Newnan, GA, with the expectation of working in our LaGrange office up to two days per week as needed (mileage reimbursed).
Monday-Thursday: 7:45 AM - 5:15 AMFriday: 8:00 AM - 12:00 PM
This role is essential to both the day-to-day operations of the practice and the overall patient experience. The Front Desk Medical Receptionist serves as the first point of contact for patients and plays a key role in coordinating patient flow, handling payments and collections, supporting billing and insurance processes, scheduling appointments, and maintaining accurate patient records.
Candidates with medical front office experience are strongly preferred. Dermatology experience, bilingual skills (Spanish), and collections experience are a plus.
Responsibilities
Key Responsibilities
Greet and assist patients in a courteous and professional manner
Manage patient check-in and check-out, including collecting copays and outstanding balances
Schedule appointments, referrals, and follow-up visits
Answer and screen incoming calls, take accurate messages, and route calls appropriately
Enter and verify patient demographics and insurance information in the system
Review patient charts to ensure all required documentation, signatures, and forms are complete
Track patient flow in the reception area and communicate wait times as needed
Proactively collect patient payments and assist with billing and insurance questions
Run end-of-day reports and balance daily payment totals when acting as the closer
Distribute incoming reports, faxes, and correspondence to patient charts
Maintain and update product inventory, including weekly counts and placing orders
Ensure phone messages, faxes, and interdepartmental communications are handled promptly
Assist providers and staff as needed to support clinic operations
Always treat patients with dignity, empathy, and professionalism
Other duties assigned as deemed necessary by management.
Qualifications
Education and Experience:
- High School Graduate or GED (required).
- 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
- Previous experience in Dermatology (preferred)
Skills/Abilities:
- Excellent customer service and communication skills.
- Knowledge of HIPAA standards.
- Must be able to manage multiple tasks simultaneously.
- Excellent organizational and time management skills.
- Ability to function well in a fast-paced and at times stressful environment.
- Detail-oriented
- Working knowledge of multi-line phone system.
- Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
- Intermediate computer skills and experience in EMR utilization
- Fluent in English.
- Ability to sort and file materials correctly alphabetically or numerically.
- Ability to travel to and provide coverage for other local offices as-needed.
Physical Requirements:
- Sitting, some standing, stooping and reaching.
- Manual dexterity sufficient to operate a keyboard.
- Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
- Lifting and carrying up to 30 pounds.
Licensure/Certifications/Education
Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
