Job DetailsJob Location: Leawood-Granada - Leawood, KS 66211Position Type: Full TimeJob Category: Information TechnologySECTION 1: Job Summary (Summary of the basic functions of the position)
The IT Support Specialists is responsible for Maintaining and administering computer networks and related
computing environments, including computer hardware, systems software, application software, and all
configurations.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Support Windows 11 fat clients and WYSE Thin OS thin clients
Proficiency with Active Directory / Entra & the ability to adapt AD to meet business needs
Familiarity with Medical application support (password resets, account permissions, and troubleshoot printing issues)
Overall understanding of TCP/IP networks and phone systems
Laptop and desktop computer imaging, setup, and configuration
Ability to communicate complex technical issues to both technical and non-technical audiences
Creation and upkeep of computer images to ensure standardized configurations across systems
Generate technical support documentation, contributing to both the tech and user knowledge bases
Document incidents and requests according to ITIL standards
Extensive use of a ticket system (Remedy, Heat, Web Help Desk, etc.)
Provide Level 1 local and remote support for issues related to computer systems, software and hardware; Investigates error messages and determines resolution; Reinstalls program or replaces files that are causing errors
Maintain phone system including resetting passwords, updating workstation extensions, monitor queue logins, maintain supervisor rights and monitor IP phone quality
Documents, tracks and monitors user issues to ensure proper resolution and tracking
Responsible for setting up, maintain and supporting all branch locations including new sites and new users; responsible for all hardware and software installations and configuration
Be the point of contact for vendor support and troubleshooting
Maintain a HIPAA compliant work environment
Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email set up and maintenance, DNS/DHCP, antivirus support, server backups and user access rights
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization
QualificationsSECTION 3: Experience Requirements
2-4 years information technology, computer science or related field experience
Minimum 2 years supporting PC’s and servers in an enterprise environment
A+, Net+ or Serv+ certifications strongly preferred
Experience with MS Windows 10/11 Server 2016/2019/2022/2025, MS Office Suite, IP networks and subnets, active directory accounts and GPO, Network and USB printers/scanners, Login batch files
Ability to work under time restraints and pressure while maintain accuracy and quality of work
SECTION 4: Knowledge, Skills and Abilities Requirements
Proficient in Microsoft Operating Systems and Applications (Windows, Windows Server, Office)
Exceptional analytical and logical troubling shooting skills for Computer and Network issues
Windows Server Administration (Active Directory, DNS, File, User provisioning, Printing)
Hardware and Software provisioning (Imaging, Machine setup/build, software installation, troubleshooting)
MS Exchange / Outlook support
Network Infrastructure Administration (Firewall, IP Addressing, Monitoring, Security, Switches, Wireless)
Storage and Disaster Recovery Knowledge
Customer-focused with excellent written, listening and verbal communication skills
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities:
This position has no supervisory responsibilities.
