Patient Care Coordinator
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary
The Patient Care Coordinator will provide a superior level of patient support and education, marketing support, administrative support, customer service and an elevated facilities experience.
Job Responsibilities - Patient Experience
- Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
- Inform and educate patients on procedures and skincare.
- Exhibit professionalism when speaking with patients both on the phone and in person. (both wording and tone).
- Maintain clear and consistent communication with the provider team.
- Answer all patient communications in a timely manner and direct them appropriately.
- Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists
- Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
- Maintaining cleanliness of the office space and treatment rooms.
- Stock retail skin care products.
- Communicate procedural issues and workflow concerns to direct manager.
- Meet with providers daily.
- Credential the practice, providers, and estheticians.
- Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
- Record Keeping and Medical Record System
- Document patients’ medical concerns and track medical escalations.
- Assist with resolving EMR related issues.
- Document all patient encounters and ensure that the patient’s record and information is up to date.
- Complete end-of-day reporting.
- Sales
- Financial open and close of office including making end-of-day deposits.
- Appropriate selling of products to meet sales goals.
- Make treatment and product recommendations that are appropriate for the patient.
- Maintain lead conversion goals for initial inquiry patients.
- Privacy
- Comply with HIPAA law.
- Keep business practices and policies confidential.
- Maintain strictest confidentiality.
Benefits
- Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
- Bachelor's degree or 1-2 years of experience in a comparable setting.
- Proficiency in Microsoft applications – Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Reader.
- Adhere to office guidelines and protocol.
- Effective communication, both orally and in writing.
- Leadership/Management experience preferred.
- Sales experience preferred.
Physical Demands
- Employees may be regularly required to sit, talk, hear, and use hands and fingers to
- operate a computer, telephone, and keyboard while performing the duties of this job.
- Must be able to lift 20lbs.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
