Become a vital part of our team at QualDerm Partners as a Lead Medical Assistant in Schererville, IN. In this impactful role, you will oversee clinical operations and ensure that our patient care aligns with the high standards we uphold at QualDerm. Your leadership will inspire excellence among your peers and contribute to our mission of providing superior dermatological services.
With over 158 practices across 17 states, QualDerm Partners specializes in dermatology, skin cancer care, cosmetics, plastic surgery, and pathology, making us one of the largest networks in the industry. We are looking for dedicated professionals who share our commitment to quality and compassionate care.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Nextech Point of Contact: Act as the primary resource for troubleshooting Nextech issues, coordinating supply management, and enhancing patient flow among staff and providers.
- Patient Flow Oversight: Assign medical assistants based on patient volume and help manage backlogs to optimize workflow efficiency.
- Task Coordination: Ensure the timely completion of tasks by MAs, assist with daily task lists, and redirect responsibilities as needed to maintain high productivity.
- Training & Development: Lead the training of new medical assistants, helping them integrate into the team and providing performance feedback to the Office Manager.
- Support Office Manager: Collaborate on investigating patient complaints, and facilitate resolution of registration, billing, and coding issues.
- Supply Management: Oversee supply ordering, organization, and inventory to ensure availability and readiness for clinical needs.
- Patient Preparation: Prepare patients for examinations, including taking histories, prepping for procedures, and ensuring compliance with sterilization protocols.
- Laboratory and Documentation Tasks: Precisely prepare specimens, complete requisitions, and maintain accurate logs within the EMR system.
- Patient Communication: Document patient interactions in EMR, handle calls from patients and pharmacies, and effectively explain procedures and products.
- Scheduling and Prescription Management: Coordinate surgery scheduling, facilitate pre-authorizations, and process prescriptions according to provider guidelines.
- Compliance Enforcement: Uphold HIPAA, OSHA, and infection control standards while adhering to office policies.
- General Duties: Ensure exam room cleanliness, support housekeeping tasks, and review/update patient health histories while performing additional tasks as assigned.
