Join QualDerm Partners as the Lead, Triage MA in Greensboro, NC, and be a pivotal part of a leading organization dedicated to dermatology, skin cancer treatment, and aesthetic services. We believe in empowering our patients with the best care possible, and enhancing their wellness journey through attentive and compassionate service.
As the Lead Triage Medical Assistant, you will oversee the triage team, ensuring efficient patient flow and maintaining the highest standards of clinical care. This is an exciting opportunity for a motivated individual ready to lead and support a team, while making a significant impact on our patients' experiences.
Key Responsibilities:
- Lead and train the triage staff, ensuring adherence to clinical protocols and providing high-quality patient support.
- Manage patient triage processes, evaluating symptoms, and determining appropriate next steps for patient care.
- Facilitate communication between patients and healthcare providers, ensuring timely responses to patient inquiries and needs.
- Assist in the development and implementation of best practices in triage and patient management.
- Monitor and evaluate the performance of the triage team, providing feedback and coaching to enhance team performance.
- Participate in relevant clinical meetings and initiatives to improve the overall patient experience and operational efficiency.
- Maintain accurate and detailed records in the electronic medical records (EMR) system.
- Support the front office with patient scheduling and follow-up as needed.
By joining our team, you’ll become part of a vibrant workplace culture that values collaboration, innovation, and a dedication to patient care. Together, we can make a meaningful difference in the lives of those we serve.
