QualDerm Partners is proud to expand its reach with a new opportunity for a Front Office Receptionist in Wilson, NC. As part of the largest multi-state female-founded and owned dermatology network in the U.S., we are dedicated to educating, protecting, and caring for your skin.
Our mission centers on promoting skin health awareness within communities and healthcare professionals through education on skin cancer prevention, risk factors, and the importance of annual skin exams and dermatologic care.
We provide state-of-the-art, proactive, and comprehensive dermatologic care while nurturing a positive and rewarding work environment for our team members. At QualDerm, you will find competitive compensation, benefits, and an exceptional workplace culture.
Job Summary:
The Front Office Receptionist in Wilson, NC will play a vital role in patient registration and insurance verification using medical systems and facility tools. This role requires adherence to established policies and procedures while delivering exceptional customer service to patients, physicians, and other medical professionals.
Key Responsibilities:
- Greet patients and visitors warmly in person and via telephone, directing inquiries as needed.
- Record patient arrivals and maintain accurate records in the Practice Management System (EMR).
- Verify patient identity and create new accounts when necessary.
- Prepare patient paperwork prior to appointments and manage rescheduling of no-show appointments.
- Schedule appointments efficiently to optimize patient satisfaction and provider productivity.
- Respond appropriately to emergency situations involving patients in distress.
- Update and verify patient information and insurance eligibility, notifying Billing as required for prior authorizations.
- Maintain cleanliness and organization of the reception area.
- Collect copays and balances, ensuring confidentiality of patient information.
- Follow established policies and procedures to maintain smooth office operations.
- Demonstrate superior customer service and professional communication at all times.
- Perform other duties as assigned by the Practice Manager or Area Practice Manager.
