Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.
We are looking for a service-oriented, motivated individual to join us as a Billing Patient Relations Specialist II to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to over100 dermatological clinics nationwide.
Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.
We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job.
If you are interested in joining this mission-driven team, please consider applying today!
What we are looking for:
We’re searching for a motivated, detail-oriented teammate who’s ready to play a key role in keeping our billing and claims operations running smoothly. In this position, you’ll support essential billing and collections functions across multiple insurance carriers and private-pay accounts—entering charges, submitting claims, posting payments, and staying on top of any issues that arise with your assigned carriers. You’ll help ensure patient accounts are accurate, compliant, and easy to understand, partnering with patients to clarify their financial responsibilities and working directly with insurance companies to keep claims moving and paid on time. If you thrive in a fast-paced environment, love problem-solving, and take pride in getting the details right, we’d love to meet you.
What you’ll do:
Provide exceptional customer service at all times!
Maintain thorough and detailed knowledge of insurance, self-pay billing, follow-up guidelines, and regulations for third party vendors.
Exhibit an understanding of state and federal billing and follow up regulations as it relates to Medicare, Medicaid, Managed Care, and Commercial Insurance companies.
Explain the claims process and explanation of benefits effectively and professionally.
Demonstrate knowledge of standard bill forms and filing requirements.
Verify that charges have been entered and approved in accordance with company policy for every checked-in appointment (missing charges report).
Perform routine clerical and administrative functions, including answering incoming phone calls.
Prepare, review and transmit claims using billing software.
Process Insurance overpayments and patient refunds in a timely fashion in accordance with company policy as well as government guidelines/regulations.
The support billing department and call center, as needed, and in areas that do not create internal control conflict.
Maintain a strong understanding of business office processes—especially payment posting and charge review—and stay up to date on Modernizing Medicine enhancements to ensure accurate daily reconciliation of payments, claims, adjustments, and charges.
Cross-train on other Billing positions including Insurance Verification, Claim Coding, and Appeals.
Utilize downtime to achieve maximum work and serve as back up for business office positions when needed.
Other duties as assigned.
If you’re a team player, with excellent customer service skills, experience with billing, and knowledgeable on all things medical billing … we want to talk to you!
Qualifications/Experience:
High school diploma or general education degree (GED)
One (1) to two (2) years of related experience in medical billing, and/or at least one (1) year of employment at Epiphany Dermatology; an equivalent combination of tenure, experience, and education may also be considered.
Previous experience in administrative medical office - highly preferred.
Remote work opportunity available only for current internal Epiphany Dermatology candidates (core positions will be at corporate office with no remote work opportunities).
Experience with Modernizing Medicine is a plus
Work Environment and Physical Requirements:
Administrativeoffice may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.
Benefits:
We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!
