Call Center Agent
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary
We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.
Job Responsibilities
- Answer incoming phone calls for all locations
- Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
- Obtain and enter accurate demographic information.
- Escalate concerns as appropriate and in a professional manner.
- Direct calls to other departments.
- Provide excellent customer service.
- Other duties as assigned.
Benefits
- Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
- 1 year of experience in customer service or a related clinical environment.
- Working knowledge of medical terminology.
- Call center experience and web-based scheduling are a plus.
- Ability to communicate effectively on the telephone.
- Ability to work quickly, remain calm, and adapt in a constantly changing environment.
- Maintain strictest confidentiality.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
