Company Overview
DOCS Dermatology (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.
Summary
The Accounts Receivable Team Lead performs day-to-day AR functions with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service and production goals are met effectively and efficiently. The AR Team Lead supports AR specialists for their respective payer population to make certain timely and effective processing and collection of payments. The Team lead may also assign work to team members, train, and recommend policies and procedures to improve follow-up operations.
Job Duties And Responsibilities
- Assist in managing workflows for follow-up department.
- Delegate tasks to AR team.
- Follow up on own accounts/payers being worked.
- Organize data through analytics reporting to identify payer denial trends and ensure the health of the AR.
- Provide direct oversight to ensure that all denied or rejected claims are followed through and worked in a timely manner.
- Routinely host team huddles to communicate information, answer team members’ questions and confirm that AR team fully understands their roles and responsibilities.
- Train new and existing team members on systems, processes, and techniques.
- Proactively identify trends and recommend process changes to direct manager.
- Provide tracking and workflow management.
- Communicate and collaborate with other departments, such as provider enrollment or operations, when there are denial trends stemming from their function.
- Meet productivity standards set by management.
- Assist in establishing long-term goals, short-term goals, and objectives to support RCM department and corporate strategic plan.
- Follow all documented policies.
- Promote teamwork and collaboration.
- All other duties as directed and assigned.
Minimum Qualifications
- High School Diploma or Equivalent.
- Experience using Billing Software and Electronic Health Record Systems.
- Knowledge of medical billing, insurance guidelines, and appeals process.
- Knowledge of healthcare EDI transactions and experience working with healthcare clearinghouses.
- Minimum of 3 years physician/lab billing and collections experience.
- Team Lead experience (Preferred).
- Knowledge of CPT and ICD10 Coding (Preferred).
- Dermatology experience (Preferred).
Skills And Abilities
- Strong people and communication skills.
- Strong analytical and problem-solving skills.
- Ability to be self-motivated, proactive, and work independently.
- Ability to handle and prioritize numerous and varied requests and tasks.
- Maintain flexibility and respond constructively to change and demands of the role.
- Develop and maintain professional, service-oriented working relationships with senior leadership, patients, physicians, and other co-workers.
- Foster positive team culture.
- Must have a quiet dedicated space to work free of distractions.
Physical Demands
Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job
