OverviewCome join our team! We have an immediate need for a Clinical Patient Access Representative in our Advanced Dermatology Practice! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Summary: The Patient Access Representative is responsible for computer appointment scheduling for our clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.
Full Time: 40 hours a week
Monday - Friday: 8:00am - 5:00pm
Additional benefits include:
- Paid Time Off (PTO) (start accruing on first day of employment)
- Paid Company Holidays
- Eligibility for Health, Dental, and Vision coverage, and flexible and health spending accounts, subject to the plan terms. Benefits begin the first of the month following date of hire.
- 401(k) retirement plan starts 3 months after the first of the month following date of hire.
- Free Professional, confidential consultation, 24 hour a day via phone for employees and their eligible dependents from our Employee Assistance Program.
- Employer provided $20,000 Basic Life/AD&D coverage, Short Term and Long Term Disability Insurance coverage.
- Eligible for and Voluntary Life Insurance, and Voluntary Insurance options, which include: Pet Insurance, and ID Theft/Device Protection Insurance, Accident Coverage, Critical Illness Coverage, Hospital Indemnity Coverage, and Cancer Risk & Support Coverage.
- Employee discounts on services offered at Forefront Dermatology
Responsibilities- Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
- Explain insurance and financial policies when scheduling appointments.
- physician schedule templates when applicable.
- Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
- Accurately document patient concerns
- Explain insurance and financial policies when scheduling appointments.
- Answer telephone, screen calls, take messages, and provide information according to protocol.
- Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
- Answer telephone, screen calls, take messages, and provide information according to protocol.
- Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
- Perform other related duties as assigned.
QualificationsEDUCATION
- High school diploma, GED/HSED, or equivalent.
KNOWLEDGE, SKILLS AND ABILITIES
- 1-2 years of recent medical office experience in a similar capacity is preferred.
- Previous customer service experience is preferred.
- Proficient in basic computer functions.
- Ability to learn new software quickly.
- Must possess excellent customer service, communication and organizational skills.
- Ability to operate standard office equipment.
- Ability to type a minimum of 40 wpm is preferred.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive criticism and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.
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