Company Overview
Dermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.
Summary
To provide a superior level of patient support, medical team support, marketing support, inquiry conversion and appointment booking efficiency
Job Responsibilities
Daily Tasks
- Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately
- Schedule and modify appointments
- Manage patient schedule with a strategic mindset for booking, cancellations, and waitlists
- Proactively adjust the schedule to maximize provider utilization and maintain patient satisfaction
- Practice proper phone etiquette
Sales - Credential the practice and medical providers
- Make treatment and product recommendations that are appropriate for the patient
- Maintain lead conversion goals for initial inquiry patients Record Keeping and Medical Record System
- Record patient medical concerns and document and track medical escalations
- Remain up to date with system upgrades and adjustments
Privacy
- Adhere to all HIPAA (Health Insurance Portability and Accountability) privacy rules
- Uphold strict confidentiality in dealing with sensitive information, including business practices and policies Participation in marketing events and initiatives
- All other duties as directed and assigned
Minimum Qualifications
- Associate’s/Bachelor's Degree or 1-2 years of relevant experience
- Knowledge of Aesthetics terminology and concepts - Effective communication, both orally and in writing
- Ability to work independently as well as collaboratively within a team environment
- Maintain strictest confidentiality
- Proficiency in Microsoft Office preferred
Physical Demands
Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
