Company Overview
Dermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.
Summary
The Receptionist Lead is responsible for overseeing and supporting the daily operations of the reception team while ensuring a smooth and efficient patient experience. In addition to performing core reception tasks, the Receptionist Team Lead will also collaborate with other teams and managers to ensure efficiency across the organization.
Job Responsibilities
- Answer multi-line phones.
- Greet patients and vendors.
- Sign patients in and out while obtaining insurance information and any other necessary patient data.
- Enter patient data into EHR systems.
- Schedule patient appointments both on the phone and at checkout desks.
- Collect outstanding balances and copays.
- Provide patients with support and guidance as needed.
- Maintain a safe, secure and healthy work environment by establishing and following standards and procedures.
- Assist the Office Manager in creating the reception team’s weekly schedule.
- Address patient concerns, team concerns, and serve as a point of escalation for reception issues that arise.
- Train new team members and provide coaching for existing team members.
- Serve as the point of contact for the DOCS billing team.
- Process returned statements.
- Develop and implement opportunities to increase efficiency.
- Spot check reception work and run audits.
- Review daily deposits and deliver cash deposits to the bank (when applicable).
- Interview candidates.
- Other duties as assigned.
Minimum Qualifications
- High School diploma or equivalent certificate.
- 2+ years reception experience (2+ years).
- Prior experience with medical terminology (preferred)
- Ability to learn related center tasks and be of assistance to management and physicians.
- Self-motivated to achieve the highest patient care and customer service standards.
Physical Demands
- Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.
- Prolonged periods of sitting at a desk.
