Join our growing company dedicated to quality care at Frontier Dermatology!

Overview: Are you a natural leader with a passion for delivering top-notch customer experiences? Do you thrive in a fast-paced environment, guiding and motivating teams to achieve success? Join our central call center team as a Lead medical Scheduler!
Job Title: Lead Scheduler
Reports to: Contact Center Supervisor
Location: Remote
Typical Schedule: Varied Mondays – Fridays, 8:00am – 5:00pm

Summary:

The Lead Scheduler is primarily responsible for providing support with the daily activities of the Contact Center including telephone coverage, appointment scheduling, and patient registration in an electronic system. The Scheduling Department Lead is responsible for all of the scheduling staff and their daily functions.

Job Details:

Essential Duties and Responsibilities include the following, although other duties may be assigned.

Directly supervises direct reports.
Responsible for training, coaching, simple corrective conversations, and evaluations.
Responsible for time clock corrections & approvals in HRIS.
Develop & maintain staff schedules, ensuring coverage for each position
Hold training sessions and one one-on-one meetings with team
Leads monthly team meetings, prepared agenda, and facilitates space or call in
Responsible for all telephone calls that come into the scheduling department, including inquiry responses, directing callers to appropriate personnel, and taking messages for medical personnel.
Responsible for all appointment scheduling done in the department, including NP(new patients), DCs (doctors consults).
Collects data for reporting purposes
Provide real-time chat support in all Contact Center-related chat groups
Monitors the voicemails, delegating that work as appropriate.
Assists patients & staff with all inquiries, requests, problems.
Track and document direct reports attendance issues

Additional details:

Oversee all rescheduling. Assign schedulers to help with rescheduling and monitor their progress.
Monitor phone queues for lunch period & break periods
Supervise schedulers, ensuring they stay on task and have enough work to keep them busy.
Support schedulers with any questions or concerns they may have.
Make sure the conduct of the schedulers is professional at all times.
Oversee training of new schedulers.

Qualifications, Education, and/or Experience:

High school diploma or GED; or three months related experience and/or training or equivalent combination of education and experience AND;
Preferred 1 year experience in a lead or supervisory role
Preferred 1-2 years experience in a medical office environment
Must have the ability to maintain a high level of confidentiality
Must have exceptional customer service skills, be highly organized, and very detail oriented while being comfortable in a fast-paced environment

Remote Dermatology Scheduler / Receptionist jobs

Lead Scheduler **Apply by 11/25/2025 **

Lead Scheduler Apply by 11/25/2025