Description

JOB SUMMARY: The Bilingual Medical Assistant (MA) plays a key role in delivering high-quality medical care in a patient-centered medical home environment, focusing on disease prevention. As the first point of contact between patients and providers, the MA helps streamline the provider's time by taking vital signs, gathering information about the patient's reason for the visit (chief complaint), and preparing the exam rooms. Additionally, the MA is expected to actively contribute to quality improvement initiatives and support the clinical team, always prioritizing the individual needs of patients.

DUTIES AND RESPONSIBILITIES:

Medical Assistant Duties:

Ensure patients are roomed promptly and accurately, including taking and recording vital signs.
Assist providers with exams and procedures, including pap smears, and serve as a chaperone during sensitive procedures when needed.
Perform in-house A1C and retinal scans as required for patient care.
Collect blood samples and prepare specimens for laboratory testing.
Administer vaccines and immunizations in accordance with medical guidelines.
Review and update patient medical histories, including current medications, before each visit.
Use and interpret medical terminology effectively for communication and documentation.
Set up patient exam rooms with necessary instruments and paperwork before each appointment.
Ensure patient confidentiality and protect HIPAA regulations.
Maintain a safe, secure, and compliant work environment by adhering to standards and regulations.
Stay up to date with medical knowledge through educational opportunities and professional publications.
Participate in staff and committee meetings, fostering collaboration and communication with team members.
Maintain respectful, courteous, and professional interactions with staff, volunteers, and patients.
Manage time effectively, prioritizing patient care and utilizing resources efficiently.
Travel between clinic sites as needed.
Perform additional tasks assigned.

Administrative Duties:

Handle incoming phone calls in the back office.
Manage patient prescription refills and address any related issues.
Provide translation assistance when necessary.
Serve as the primary contact for the call center department.

Requirements

Qualifications:

Fluency in Spanish- required.
Basic Life Support (BLS) Certification-required
Office Laboratory Assistant Certification – must obtain within 30 days of employment.
Phlebotomy experience- preferred.

Education Required:

High School Diploma or equivalent-required.
Successful completion of a Medical Assistant program from an accredited program or school-required
National Medical Assistant Certification (RMA, CCMA, etc.) - preferred

KEY COMPETENCIES FOR SUCCESS:

Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
Outstanding ability to build interpersonal relationships at all levels.
Knowledge of CPT and ICD-10-CM coding
Excellent communication skills, both written and verbal.
Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
Demonstrated passion for community health care.
Proven leadership, teambuilding, and organizational skills.
Skill in identifying and clearly communicating problems to the supervisor.
Ability to follow medical Quality Assurance/Quality Improvement standards and policies.
Proven ability to maintain integrity in a fast paced and high-demand environment.
Proven ability to manage performance goals.
Ability to interact with people from all ethnic backgrounds, ages, and lifestyles.

TYPICAL PHYSICAL DEMANDS:

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.

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Bilingual Medical Assistant