Job title: Bilingual Medical Assistant

Division/Department: Clinic Operations

Reports to: Director of Operation

Job Summary:
We are seeking a proactive and compassionate Medical Assistant to enhance our healthcare team’s efficiency and effectiveness in patient care. This role combines administrative responsibilities and direct clinical tasks, supporting both patients and healthcare professionals.

Essential Duties and Responsibilities:
Assist in the examination and treatment of patients under the direction of a physician, ensuring optimal patient comfort and safety.

Accurately record patient medical histories, vital signs, and other pertinent health information.

Prepare and maintain examination rooms before and after a patient visit, ensuring they are clean and fully stocked with necessary medical supplies and equipment.

Conduct basic clinical procedures including blood pressure measurements, height and weight assessments, and specimen collection for lab tests.

Administer prescribed medications, vaccines, and injections under the guidance of healthcare providers.

Manage scheduling of patient appointments, diagnostic test, and specialist referrals as required.

Efficiently update and maintain electronic medical records (EMR), ensuring all patient data is current and confidential.

Process prescription requests and adjustments following physician approvals.

Return patient calls on behalf of providers to relay information or obtain additional details as needed.

Maintain strong professional communication skills, both verbal and written, to interact effectively with patients and team members.

Manage office and clinical inventory effectively.

Maintain communication with representatives from LabCorp and Quest to coordinate requisitions and other requirements.

Ability to travel between locations as needed to provide coverage.

Perform allergy skin testing (prick, intradermal, and patch testing) under provider supervision.

Prepare and label allergen extracts in accordance with clinical protocols

Monitor patients during and after testing for adverse or allergic reactions, escalating concerns immediately

Accurately document test results in the EMR/EHR system and notify the provider of findings

Educate patients on pre- and post-testing instructions, including medication restrictions and aftercare

Other responsibilities as needed.

Knowledge, Skills, and Abilities:

Keen attention to detail and commitment to accuracy in all clinical and administrative tasks.

Strong crisis management skills and the ability to respond effectively in emergency situations.

A caring and professional demeanor that fosters patient trust and enhances patient care experience.

Qualifications:

Minimum of 1+ year of experience as a Medical Assistant, preferably in a primary care setting.

At least 6 months of recent experience in phlebotomy.

Strong proficiency with electronic medical records (EMR) systems.

Exceptional organizational skills and the ability to multitask in a dynamic environment.

Demonstrated ability to work with diverse populations and manage challenging patient interactions.

Completion of MA program with Diploma but not required.

Certification as a Medical Assistant (CMA or RMA) is preferred but not required.

Bilingual in English and Spanish required

Physical & Mental Requirements: (check all that apply)

 Ability to stand or sit for extended periods of time.

 Ability to receive and comprehend instructions verbally and/or in writing.

 Ability to use logical reasoning for simple and complex problem solving.

 Occasionally requires exposure to communicable diseases or bodily fluids.

 Occasional travel for clinic activities may be required.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

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