A.

Skills

Docebo (Administrative & Management), Articulate 360, Rise and Storyline, Microsoft 365 (Outlook, PowerPoint, Word, Excel), Zoom, SQL, Splunk, Advance Data and Report Analysis, Jira, Support Ticket Systems, Technical Content Management System (CMS), Adult Learning Principles, Adult Learning Principles, ADDIE Model, Learning Management Systems, Strategic Planning

About

I believe my experience aligns with your need for a hands-on creator who understands training needs, identifies gaps, and transforms complex content into streamlined, learner-centered solutions. With a solid record of success at Intuit, I am confident that I can meet your needs in bridging technical complexity and employee performance.

Instruction Facilitation, Process Improvement, Onboarding and New Hire Training, Needs Assessment, Training System Design & Implementation, Performance Management, Quality Assurance, Stakeholder Management, Curriculum Development, Project Management, Knowledge Management, Collaborate with Peers and Stakeholders, Multi-modal Learning (Visual Elements, Verbal, Written, Hands-on), Strong Organizational Skills and attention to detail, Ability to Work Collaboratively and Autonomously
• Auditing and Improving Content: In my previous position as a Supportability Specialist, I recognized a significant knowledge gap, audited unverified training materials, and created the company’s first centralized, repeatable core curriculum. This increased frontline expertise by 20% and reduced invalid escalations by 10%
• SME Collaboration: I worked closely with Product Managers and Engineering SMEs to assess user defects metrics, set apart system bugs from knowledge gaps, and quickly develop training adjustments before major feature launches.
• Translating Complexity into Clarity: My analytical, “ask why” approach helps me understand complex, undocumented technical tools, reverse-engineer their functions, and turn technical information into accessible, multimodal learning assets.
• Technical Proficiency: I am proficient in Articulate Rise and Storyline, Microsoft 365 (PowerPoint and Word), and Docebo LMS, allowing me to deliver compelling and engaging materials promptly.

I believe that my analytical, results-driven approach would support Oracle values on providing learners and stakeholders with clear actionable outcomes.