D.

Skills

Patient Scheduling, Patient Registration, Care Coordination, Medical Office Administration, Healthcare Operations, Patient Communications, Customer Service, Telephone Triage Support, Appointment Scheduling, Referral Coordination, Medical Records, Electronic Medical Records (EMR), Electronic Health Records (EHR), Epic, HIPAA Compliance, Call Center Operations, Inbound Calls, Outbound Calls, High-Volume Call Handling, Multi-Line Phone Systems, Provider Support, Clinical Coordination, Administrative Support, Calendar Management, Data Entry, Documentation, CRM Systems, Microsoft Office Suite, Outlook, Teams, Problem Solving, Time Management, Organization, Active Listening, Empathy, Conflict Resolution, De-escalation, Professional Communication, Technical Support, Tier I Help Desk, VoIP Systems, Remote Support, Workflow Coordination, Team Collaboration, Detail-Oriented, Multitasking, Scheduling Software, Patient Satisfaction, Medical Reception, Healthcare Customer Service

About

Healthcare professional with over five years of experience supporting patients, providers, and clinical teams in fast-paced medical environments. Throughout my career, I've specialized in patient communication, scheduling, care coordination, and healthcare operations while maintaining a strong commitment to compassionate service and HIPAA compliance.

I enjoy helping patients navigate the healthcare system and take pride in creating positive experiences during what can often be stressful situations. My background includes working with nationally recognized healthcare organizations such as Johns Hopkins Hospital, AbsoluteCARE, and GBMC, where I developed strong skills in communication, organization, problem-solving, and cross-functional collaboration.

I'm seeking opportunities where I can contribute to a patient-focused team, continue growing professionally, and make a meaningful impact through exceptional service, attention to detail, and dependable support. While my primary preference is remote work, I am open to considering hybrid or on-site opportunities for the right position.