Company Overview
At Dermatologists of Central States (DOCS), we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 8 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary
The Senior IT Support Specialist serves as an escalation point for complex or sensitive assignments. This role coordinates closely with the Director, IT Services to identify, recommend, develop, implement, and support cost-effective technology solutions to help achieve organizational goals and standards.
Job Responsibilities
- Support regional IT team with responses to requests for IT support on applications, hardware, peripherals, and data by phone, email, text notification, and in person.
- Carefully document requests and track progress through resolution and end user satisfaction.
- Prioritize requests based on issue severity, potential impact, management direction and business goals.
- Provide guidance on escalated and sensitive IT support tickets by directly interacting with end users and supporting organizational leaders.
- Oversee applications, servers, network infrastructure, and business systems.
- Maintain working relationships with IT service and application vendors, utilizing these resources to expedite problem resolution and deliver specialized skills to all problem domains.
- Perform upgrades within application systems to adapt to current business needs and avoid disruption of business processes.
- Develop strong understanding of applications and business departmental needs, to serve as a liaison between departments and enabler for productive use of technology systems.
- Participate in on-call, after hours schedule for break/fix and maintenance activities.
- Travel to multiple company locations as needed to perform hands-on maintenance and support tasks.
- Manage deployment and lifecycle of mobile devices as essential tools for clinical productivity with the EMA EHR system.
Benefits
- Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications - Bachelor’s degree in IT.
- Minimum of 5 years enterprise IT ServiceDesk experience.
- 2+ years of supervisory experience is preferred.
- One year of experience in healthcare is preferred.
- Demonstrated IT problem-solving skills with ability to build rapport and project a calm, patient demeanor in stressful situations.
- Proficient in common IT systems, software, hardware, peripherals, and troubleshooting methods.
- Ability to work independently, manage priorities, and document technical issues.
- Current certification or ability to attain certification in MCDST, or MCP, or A+ .
- Current working job knowledge/proficiency in:
- Microsoft Office Suites
- Windows Operating Systems
- Working knowledge of desktops and laptops (Hardware and Software)
- Remote desktop solutions
- Knowledge of Active directory, Azure AD (password resets, account creation etc.)
- Windows networked environment (LAN/WAN)
- Basic working knowledge of VOIP phones (VM password resets)
- MAC OS, iPad and MDM, and AWS experience is a plus
Physical Demands
- Ability to travel to on-site locations as needed.
- Ability to stand for extended periods, kneel, lift, and move up to 50 pounds.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
