At QualDerm Partners, we are proudly standing as the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our commitment is to educate, protect, and care for your skin, ensuring that we provide the best comprehensive skin care to help you achieve a confident, healthier, and more beautiful self!
The core of our mission focuses on enlightening communities and healthcare professionals about the vital importance of skin health, which encompasses skin cancer prevention, recognizing risk factors, and promoting healthy skin through annual exams and dermatological care.
We are dedicated to offering innovative, proactive, and holistic dermatologic care to the populations we serve, all while fostering a rewarding work environment for our team members. At QualDerm, not only do we provide competitive compensation and benefits packages, but we also ensure a culture that is simply unmatched!
Job Overview:
The Medical Receptionist is a pivotal role within our practice, responsible for efficiently managing front office operations while delivering outstanding customer service to our patients. This position demands exceptional communication skills, keen attention to detail, and the capability to juggle multiple tasks seamlessly.
Key Responsibilities:
- Greet patients and visitors both in-person and over the phone, responding to inquiries or directing them accordingly.
- Log patient arrivals accurately within the Practice Management System (EMR).
- Confirm patient identities through date of birth and name and set up new accounts as necessary.
- Prepare essential patient paperwork prior to their visits.
- Contact patients who missed appointments to reschedule and document it in the Practice Management System; send follow-up letters as required.
- Enhance patient satisfaction by coordinating appointment scheduling and addressing patient questions.
- React promptly to patients in distress, applying sound judgment.
- Update patients' information accurately in the system and confirm insurance eligibility.
- Ensure a clean and organized reception area at all times.
- Collect patient copays and outstanding balances at check-in/out consistently.
- Maintain patient confidentiality while adhering to all policies and procedures.
- Support team efforts by achieving related results as needed.
- Exhibit exemplary customer service skills in all patient interactions.
- Communicate professionally with patients, visitors, providers, and team members.
- Complete other duties as assigned by the Practice Manager or Area Practice Manager.
- High School Diploma is required; an Associates Degree is preferred.
- Experience in customer service within a healthcare office is preferred (1 year).
- Excellent communication and organizational abilities are essential.
- Capacity to manage multiple tasks in a fast-paced setting.
Benefits of joining Qualderm Partners:
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
