With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are dedicated to providing the highest quality comprehensive skin care to help you achieve a confident, healthier, and more beautiful you!
Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.
We strive to offer the latest proven, proactive, and comprehensive dermatologic care in the expanding geographies we serve, making high-quality skin care more accessible while fostering a rewarding work environment for our providers and employees. We feature competitive compensation and benefits packages, along with an unparalleled culture!
Job Summary: The Front Office Receptionist will manage accurate and timely patient registration utilizing medical systems. This role includes verifying appropriate patient insurance coverage and performing tasks according to established policies and procedures while providing exceptional customer service to physicians, patients, family members, and other medical professionals.
Essential Duties and Responsibilities:
- Greet patients and visitors in person or on the phone, addressing inquiries or directing them appropriately.
- Document patient arrival in the Practice Management System (EMR).
- Identify patients by verifying date of birth and name in the computer system, creating new accounts as necessary.
- Prepare necessary paperwork prior to patients' appointments.
- Contact patients who have missed appointments to reschedule and document relevant information in the Practice Management System.
- Schedule appointments to optimize patient satisfaction, provider time, and treatment room utilization, while addressing patients' questions and concerns.
- Assist in emergencies by responding quickly to patients in distress, using sound judgment.
- Review the Practice Management System for necessary updates, working with patients to obtain and accurately input updated information.
- Verify insurance eligibility, financial status, and payer sources while ensuring proper authorizations are obtained as needed.
- Ensure a clean and organized reception area.
- Record and collect patient copays and balances at check-in/out.
- Maintain confidentiality of personal and financial information to protect patients' rights.
- Adhere to policies and procedures, reporting required changes.
- Contribute to team efforts by achieving related results.
- Exhibit superior customer service skills.
- Answer telephones timely and courteously.
- Communicate professionally and courteously with patients, visitors, providers, and team members.
- Perform other duties as assigned by the Practice Manager or Area Practice Manager.
- High School Diploma required; Associate's Degree preferred.
- 1 year of customer service experience in a healthcare office preferred.
Benefits of joining Qualderm Partners:
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
