OverviewResponsible for all sales activities and sales associate job duties, from open to close. Expected to elevate company standards, be well educated on physician-grade skincare, achieve sales goals, provide extraordinary customer service and meet client’s expectations.
Schedule: 40 hours/week
Monday: 7:45 AM – 5:00 PM
Tuesday: 7:45 AM – 5:00 PM
Wednesday: 7:45 AM – 5:00 PM
Thursday: 7:45 AM – 5:00 PM
Friday: 7:45 AM – 5:00 PM
Here are just a few things we offer:
- Access to health, dental, and vision insurance
- Health Savings Account $500 matching contribution
- Eligible for PTO and Holiday pay
- Company paid life insurance and long-term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to additional life insurance
- Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
- 401K with employer contribution
- Profit sharing
- Employee discounts
- And much more!
ResponsibilitiesEssential Functions
- Assess customers’ needs and provide assistance and information on product features
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Cross sell products
- Ear piercing
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Ensure high levels of customer satisfaction through excellent sales service
- Remain knowledgeable of products offered and discuss available option
- Attend trainings for various skincare lines
- Monitor the Patient Loyalty Program
- Develop relationships with patient/clients: Patient follow up, calls when refills needed, follow up after new purchases
- Thank you notes, as needed
- Assist in managing schedule for retail staff
- Train part-time retail staff on new policies/procedures
- Review unapplied credits
- Close out at end of the day/Close shop PM
- Physically receive inventory
- Check barcodes when orders come in
- Organize and keep shelves clean
- Keep other staff trained on products
- Schedule patients for events
- Input silent auction gift cards for donations
- Makeup application
- Help keep clean work area
- Wash makeup brushes weekly
- Assist with planning events
- Assist with social media updates
- Assist manager with ordering as needed
- Help bring on new items to office that will increase revenue
- Attend monthly inventory counts
- Promote all aspects of the practice
- Assist Cosmetic Manager with miscellaneous projects, as needed
- Adherence to compliance and completion of compliance training.
- Performs other related duties as assigned.
QualificationsEducation
- High school education or G.E.D. equivalent
- Proven working experience as sales associate
Knowledge, Skills and Abilities
- Proficiency in English
- Working knowledge of customer and market dynamics
- Track record of over-achieving sales quote
- Basic understanding of sales principles and customer service practices
- Disciplined to work in accordance with accepted standards
- Prior experience in a medical practice is preferred
- Organized and able to manage priorities
- Resourceful in problem solving
- Solid communication and interpersonal skills
- Ability to take and follow through with tasks
- Ability to communicate professionally and effectively with patients, coworkers, and physicians
- Strong customer service focus
- Strong computer skills
- Ability to work after hours for events
- Maintain professional appearance and conduct in all work-related situations
- Must be detail oriented.
- Must have excellent communication skills and the ability to communicate effectively orally and in writing.
- Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
- Proficiency with Microsoft Word, Excel and PowerPoint is required. Must be able to learn new software quickly.
- Must possess excellent leadership, organizational, and computer skills.
- Ability to work effectively and cooperatively with staff, board, clients, and the public.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
- Ability to maintain confidentiality of information.
Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them.
Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.
