QualDerm Partners is seeking a dedicated Lead, Clerical to join our dynamic team in Voorhees, NJ. At QualDerm Partners, we’re committed to being the nation’s premier source for comprehensive skin and aesthetics wellness. Our mission is to support patients’ lifetime wellness journeys with unmatched care across dermatology, skin cancer treatment, cosmetics, and plastic surgery.
Purpose:
The Lead, Clerical serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and serving as a resource for other Front Office staff members.
Essential Duties and Responsibilities:
- Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries. This employee will also assist front office or clinical area (if licensed) as needed.
- Assists Manager with driving volumes and ensuring that all available appointments are filled for each provider
- Assists Manager with goals and objectives to minimize patient no shows
- Assists Manager with human resource issues related to all employees, i.e., corrective action, employee grievances, etc.
- Assists Manager with any operational items or issues that may arise in the practice
- Ensures that the clinic has adequate coverage for employee absences, tardies or PTO
- Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
- Reviews Practice Management System for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System using proper English grammar, spelling, and syntax.
- Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Verifies if prior authorization from insurance is required; notifies Business Office, if required.
- Will work with Manager and Director on any facility needs, maintenance, equipment and other operational issues that may arise
- Will assist Manager with timekeeping in payroll system
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, and reports changes as needed.
- Routinely demonstrates superior customer service skills.
- Answers the telephone in a timely and polite manner.
- Communicates with customers in a courteous, professional, cooperative and mature manner.
