Overview
Anne Arundel Dermatology is seeking a professional, friendly, and detail-oriented Medical Receptionist to support our Tarpon Springs and Trinity dermatology offices (Academic Alliance in Dermatology).
Schedule: Monday - Friday
Hours: 8:00 AM - 5:00 PM
This medical front desk role is essential to the day-to-day operations of the practice and the overall patient experience. The Front Desk Medical Receptionist serves as the first point of contact for patients and plays a key role in patient check-in and check-out, appointment scheduling, insurance verification, payment collection, and maintaining accurate electronic medical records (EMR).
Candidates with experience in a medical office, healthcare front desk, or dermatology practice are strongly preferred.
Responsibilities
We are seeking a friendly, professional, and detail-oriented Medical Receptionist to join our fast-paced dermatology practice. This front desk / medical front office role is responsible for patient check-in and check-out, scheduling appointments, answering phones, verifying insurance, and collecting payments. The ideal candidate has strong customer service skills, enjoys working with patients, and can multitask in a busy medical office environment.
Duties & Responsibilities
Greet and check in patients in a professional and welcoming manner
Manage patient scheduling, appointment confirmations, and referrals
Answer and screen calls using a multi-line phone system
Enter and update patient demographics and insurance information in the electronic medical record (EMR) system
Verify insurance eligibility and review patient charts for accuracy
Collect copays, balances, and patient payments
Check out patients and schedule follow-up appointments
Maintain smooth front office operations and patient flow
Scan, upload, and distribute medical records, faxes, and correspondence
Respond promptly to patient messages and internal communication
Assist with basic billing and insurance-related questions
Help maintain office and product inventory; place supply orders as needed
Perform end-of-day duties including reports and payment reconciliation (when assigned)
Support clinical and administrative staff as needed
Perform other duties as assigned by management
Qualifications
Education and Experience
High school diploma or GED required
1 to 3 years of recent experience as a Medical Receptionist, Medical Front Desk, or Healthcare Receptionist preferred
Experience working in a medical office, clinic, surgical practice, or dermatology office preferred
Prior dermatology experience strongly preferred
Skills/Abilities:
- Excellent customer service and patient communication skills
- Knowledge of HIPAA regulations and patient privacy practices
- Ability to multitask and manage a high-volume front desk environment
- Strong organizational and time management skills
- Comfortable working in a fast-paced medical office setting
- Detail-oriented with strong accuracy in data entry
- Experience using a multi-line phone system
- Proficient with standard office equipment (computer, scanner, copier, fax)
- EMR/EHR experience required (such as EMA, ModMed, Epic, or similar systems)
- Fluent in English (bilingual skills a plus, if applicable)
- Ability to alphabetize and maintain organized medical records and files
- Willingness to travel to nearby office locations for coverage when needed
Physical Requirements:
- Prolonged periods of sitting with occasional standing, bending, and reaching
- Manual dexterity to operate a computer keyboard and office equipment
- Vision and hearing sufficient for computer work and telephone communication
- Ability to lift and carry up to 30 pounds
Licensure/Certifications/Education
Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
