Overview
Anne Arundel Deramtology is hiring a Medical Receptionist to join our dermatology practice, Academic Alliance in Dermatology, in Largo, Florida. This position supports a busy outpatient dermatology clinic and is ideal for candidates with experience in a medical office, healthcare front desk, or dermatology practice. This is a patient-facing role in a fast-paced environment, offering long-term stability, training, and growth within a well-established dermatology organization.
Responsibilities
We are seeking a professional, bright, and enthusiastic person with excellent people and communication skills. You will play a vital role not only in the efficient operation of our practice but will also help to shape patient experience through your friendly, professional, and attentive interaction with each patient. You will coordinate the flow of patients through the office, assist patients with payments, help with billing and insurance information, schedule appointments, maintain patient charts as well as various other administrative tasks.
Greet patients in a friendly, professional manner and serve as the first point of contact for the practice
Answer and screen incoming calls, schedule appointments, and coordinate referrals
Take accurate and concise phone messages and route appropriately
Enter and maintain complete, accurate patient demographics and appointment information
Review patient charts to ensure all required documentation is received, completed, and signed
Check patients in and out efficiently while maintaining patient flow throughout the day
Monitor the reception area, track patient status, and communicate wait times as needed
Proactively collect copays, balances, and other patient payments
Run end-of-day reports and balance payment totals when assigned as the closer
Distribute incoming reports, faxes, and correspondence to patient charts in a timely manner
Ensure all phone messages, faxes, and interdepartmental communications are addressed promptly
Maintain front desk product and supply inventory, including weekly updates and placing orders as needed
Assist clinical and administrative staff as needed to support daily operations
Treat all patients with dignity, empathy, and professionalism at all times
Perform other duties as assigned by management
Qualifications
Education & Experience
High school diploma or GED required
1-3 years of recent experience as a Medical Receptionist or front desk professional in a clinical or surgical setting preferred
Prior experience in dermatology strongly preferred
Skills & Abilities
Strong customer service and verbal/written communication skills
Knowledge of HIPAA privacy and confidentiality standards
Ability to multitask and prioritize in a fast-paced clinical environment
Excellent organizational and time management skills
Detail-oriented with strong follow-through
Comfortable managing a multi-line phone system and high call volume
Proficient with standard office equipment (computer, fax, copier, scanner)
Intermediate computer skills, including experience working in an EMR/EHR system
Fluent in English
Ability to accurately sort, file, and maintain records alphabetically and numerically
Ability to travel to and provide coverage at other local offices as needed
Physical Requirements:
- Sitting, some standing, stooping and reaching.
- Manual dexterity sufficient to operate a keyboard.
- Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
- Lifting and carrying up to 30 pounds.
Licensure/Certifications/Education
Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
