SUMMARY:
To achieve and maintain our high-quality standards, we see to partner with physicians and staff who share our vision, values and brand promises and are dedicated to advancing our culture. QualDerm providers and staff are well-trained, highly skilled and recognized as leaders in the specialty of dermatology.
We currently have 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation.
We will partner with you to establish the best combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work.
Position Summary:
The Regional Director of Operations (RDO) is responsible for leading and optimizing the operational performance of multiple dermatology practices within an assigned region. This role partners closely with physicians, clinical leaders, and support staff to drive practice growth, ensure operational excellence, and deliver an exceptional patient experience.
The RDO provides strategic and hands-on leadership across clinic operations, staffing, financial performance, compliance, and team development. This individual plays a critical role in maximizing provider productivity, improving patient access and flow, and fostering a culture aligned with QualDerm Partners’ values, quality standards, and growth objectives. The ideal candidate is a proven healthcare operations leader with strong analytical skills, the ability to lead through change, and a passion for developing high-performing teams.
Job Location(s): North Carolina with occasional coverage to West Virginia and Virginia.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Drive regional performance by achieving or exceeding operational and financial targets through analysis of revenue, productivity, scheduling, patient flow, and utilization trends.
- Optimize physician and advanced practice provider schedules, including vacation planning, to maximize access, efficiency, and revenue performance.
- Lead and enhance clinic operations to improve operational efficiency, service excellence, provider satisfaction, and overall practice performance.
- Recruit, hire, develop, coach, and retain high-performing clinic leadership and staff; oversee performance management, payroll, and time/attendance processes.
- Provide hands-on leadership and coaching to practice leaders, addressing operational challenges, team development needs, and provider or staff concerns.
- Ensure appropriate staffing models, schedules, and coverage levels through regular staffing and productivity analysis.
- Oversee ordering and management of medical equipment and supplies to support clinical operations and cost controls.
- Partner in financial and economic performance initiatives, including labor management, supply expense control, and other direct clinic cost drivers.
- Ensure delivery of an exceptional and consistent patient experience across all clinics within the region.
- Maintain compliance with HIPAA, OSHA, CLIA, MIPS, and all applicable state and federal regulations.
- Prepare for and actively participate in leadership and management meetings, contributing to regional and enterprise-wide initiatives.
- Perform additional duties as needed to support the success and growth of QualDerm Partners’ operations.
