Overview
APDerm is a physician-led, patient-centered dermatology network. Founded in 1992, we have 37 practices across Massachusetts, New Hampshire and Rhode Island and pride ourselves on being the “partner of choice” for patients and employees alike.
Responsibilities
Responsibilities
- Greet and welcome guests upon arrival
- Ensure reception area is tidy and presentable at all times.
- Oversee patient flow from check-in to check-out, ensuring timely room placement, minimal wait times, and smooth clinic operations.
- Coordinate and schedule patient appointments, ensuring accuracy and efficient use of provider schedules.
- Process patients payments
- Assist patients with general inquiries
- Answer, screen and forward incoming phone calls
- Responsible for the distribution, handling & preparation of all incoming & outgoing mail/deliveries/packages
- Assist in monitoring and maintaining inventory levels for medical and office supplies, ensuring all clinical and office areas are properly stocked and prepared for daily operations.
- Support practice manager, patient coordinators & medical team as needed.
- Other tasks as assigned
Qualifications
Requirements
- Proven work experience as a Receptionist, Front Office Representative or similar role required
- Professional attitude and appearance
- Deliver a high-end, concierge-level patient experience that exceeds expectations.
- Strong Multitasking and time-management skillsa must
- Solid written and verbal communication skills, including proficiency in English (oral and written)
- Exhibit strong problem-solving skills, with the ability to work independently and proactively to resolve issues as they arise.
- Excellent organizational skills.
- Proficiency in Microsoft Office Suite
- Demonstrate natural sales ability with a strong capacity to build rapport and connect with patients.
- Minimum High School diploma required
- Enthusiastic, friendly, and energetic, with a genuine commitment to providing outstanding patient service.
- Good sense of humor! 😊
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- Education: High School Diploma or equivalent (GED) required
- Strong interpersonal and customer service skills
- Must possess excellent computer skills
The salary for this role will range from USD $20.31 to 30.47 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.
APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.
Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.
