Regular-Part Time (20-29 hrs./week)
Are you looking for a part-time administrative position in the medical field that provides a meaningful experience to make a difference in the lives of our patients every day? Pinnacle Dermatology, part of the QualDerm Partners family, has an opening on our dynamic team as a Part-Time Front Office Receptionist in our Plymouth clinic, primarily Mondays, Wednesdays & Thursdays. If you are reliable, conscientious, and excited to be part of a growing company with a mission to provide skincare solutions that improve lives, we would love to connect with you. This is a great position for someone who is interested in taking their receptionist experience to the next level in a rewarding healthcare setting. Previous experience in a front desk role is preferred, and dermatology experience is highly desired, but not required. Pinnacle Dermatology is extremely proud to be a place where people want to come to work each day. As a fast-growing medical and cosmetic dermatology provider, our team members work together to ensure extraordinary care of our patients. If connecting with patients in this setting sounds like a good fit for you, apply today!
Essential Duties and Responsibilities:
- Greet patients and visitors warmly in person or via telephone, responding to inquiries or directing them appropriately.
- Record patient arrivals accurately in the Practice Management System (EMR).
- Identify patients by name and date of birth, creating new accounts when necessary.
- Prepare paperwork required for patient appointments.
- Contact patients who miss appointments to reschedule and document accordingly.
- Schedule appointments effectively to maximize provider time and patient satisfaction.
- Assist patients in urgent situations using sound judgment.
- Maintain and update patient information in EMR systems.
- Verify insurance eligibility and prior authorization requirements, communicating with Billing as needed.
- Maintain a clean and organized reception area.
- Record and collect patient copays and balances, protecting confidentiality of personal and financial information.
- Follow established policies and procedures, reporting any issues or changes.
- Provide superior customer service and maintain courteous telephone etiquette.
- Collaborate professionally with patients, providers, and team members.
- Contribute to clinic’s social media efforts by gathering content and assisting with community engagement, as needed.
