Cosmetic Coordinator
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary
This role helps develop business development plans for the practice, assists with managing internal and external marketing strategies and developing a referral network. This role also serves as the point person ensuring proper communication among doctors, management, staff, and referring physicians, and performs receptionist and administrative responsibilities.
Job Responsibilities
Business Development
- Implements objectives and motivates staff to achieve objectives by training staff on cosmetic products and procedures.
- Coordinate monthly cosmetic seminars for patients, including invitations, presentations, refreshments, and follow-up.
- Provide product consultation and education for patients.
- Develop and identify referral sources and follow up utilizing multiple forms of communication.
- Create monthly specials and corresponding marketing materials, including educational materials, and staff training.
- Serves as key contact for all cosmetic inquiries including those from leads, patients, physicians, and staff members and vendors.
- Facilitate product research.
- Assist with promotion of our social media presence.
Administrative Duties
- Effectively plan and facilitate monthly team meetings and provide summary to leadership.
- Develops and monitors internal systems including scheduling new patient tracking, patient correspondence, patient retention, and referral source follow-up.
- Develops and maintains internal patient database; identifies target patients for mailing and telephone calls.
Additional Responsibilities
- Patient check-in/out: prepares for new patients and established patients, greet patients warmly and advise of any delays in schedules, obtain patient signatures on appropriate forms, and complete encounter forms when necessary.
- Collect payments and provide patient receipts, and scan and file paperwork.
- Answer telephones, screen calls, and take accurate messages.
- Act as liaison between waiting patients and providers.
- Order departmental office supplies as needed.
- Assist with developing and implementing office procedures and organization, including running reports.
- Assess skin care and cosmetic inventory daily to ensure efficiency of orders.
Benefits
- Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
- High School diploma or GED required. Educational focus in sales/social media preferred.
- 1 - 2 years of cosmetic experience required; substantial knowledge of general cosmetic procedures and terminology.
- Proven success meeting sales objectives while ensuring an elevated level of customer service.
- Superior written and verbal communication skills utilized to positively motivate and influence others.
- Commitment to positive customer experience and ability to ensure confidentiality.
- Ability to work both independently and collaboratively within a team, while managing multiple projects simultaneously.
- Strong computer and organizational skills with attention to detail
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
