Overview
We are seeking a professional, bright, and enthusiastic Front Desk Receptionist/Medical Receptionist with excellent people and communication skills. You will play a vital role not only in the efficient operation of our practice but will also help to shape patient experience through your friendly, professional, and attentive interaction with each patient. You will coordinate the flow of patients through the office, assist patients with payments, help with billing and insurance information, schedule appointments, maintain patient charts as well as various other administrative tasks.
Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!
Pay range: $18-22/hr, depending upon experience
Responsibilities
Responsibilities:
- Greet patients in a pleasant and professional manner.
- Screen calls, schedule appointments, and coordinate referrals.
- Take accurate and concise phone messages.
- Enter complete patient demographics when scheduling appointments.
- Review patient charts to ensure required information and signatures are complete.
- Check patients in and out.
- Monitor patients in the reception area and communicate with them as needed.
- Collect patient payments.
- Update product inventory and fulfill inventory orders.
- Run end-of-day reports and balance payment totals when assigned closing duties.
- Distribute incoming reports and correspondence to patient charts.
- Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
- Treat patients with dignity, empathy, and professionalism.
- Assist other staff as needed.
- Perform other duties as assigned by management.
Qualifications
Qualifications:
- Excellent customer service and communication skills.
- Strong attention to detail, organization, and time management.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of HIPAA standards.
- Experience using electronic medical records (EMR/EHR) preferred.
- Comfortable using multi-line phone systems and standard office equipment.
- Ability to work effectively both independently and as part of a team.
- Flexibility to travel to and provide coverage at nearby practice locations as needed.
You’ll Thrive in This Role If You:
- Enjoy creating a welcoming and positive experience for patients.
- Communicate clearly and professionally with patients and team members.
- Work well in a fast-paced, team-oriented environment.
- Are proactive, dependable, and willing to jump in where needed.
- Take pride in accuracy, organization, and attention to detail.
Licensure/Certifications/Education
Education & Experience:
- High school diploma or GED required.
- At least 2 years of experience in a customer-facing or customer service role required.
- 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
- Previous dermatology experience preferred.
Physical Requirements:
- Sitting, some standing, stooping and reaching.
- Manual dexterity sufficient to operate a keyboard.
- Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
- Lifting and carrying up to 30 pounds.
Benefits are offered to employees working 30+ hours per week:
- Medical, Dental & Vision insurance – effective 1st of the month after date of start
- Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
- Company provided Basic Life/AD&D insurance
- Paid time off
- Paid holidays
- Retirement Savings account
- Employee discount on cosmetic services and products
