Company Overview
Dermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.
Summary
This role helps develop business development plans for the practice, assists with managing internal and external marketing strategies and developing a referral network. This role also serves as the point person ensuring proper communication among doctors, management, staff, and referring physicians, and performs receptionist and administrative responsibilities.
Job Responsibilities
Business Development
- Implements objectives and motivates staff to achieve objectives by training staff on cosmetic products and procedures.
- Coordinate monthly cosmetic seminars for patients, including invitations, presentations, refreshments, and follow-up.
- Provide product consultation and education for patients.
- Develop and identify referral sources and follow up utilizing multiple forms of communication.
- Create monthly specials and corresponding marketing materials, including educational materials, and staff training.
- Serves as key contact for all cosmetic inquiries including those from leads, patients, physicians, and staff members and vendors.
- Facilitate product research.
- Assist with promotion of our social media presence.
Administrative Duties
- Effectively plan and facilitate monthly team meetings and provide summary to leadership.
- Develops and monitors internal systems including scheduling new patient tracking, patient correspondence, patient retention, and referral source follow-up.
- Develops and maintains internal patient database; identifies target patients for mailing and telephone calls.
Additional Responsibilities
- Patient check-in/out: prepares for new patients and established patients, greet patients warmly and advise of any delays in schedules, obtain patient signatures on appropriate forms, and complete encounter forms when necessary.
- Collect payments and provide patient receipts, and scan and file paperwork.
- Answer telephones, screen calls, and take accurate messages.
- Act as liaison between waiting patients and providers.
- Order departmental office supplies as needed.
- Assist with developing and implementing office procedures and organization, including running reports.
- Assess skin care and cosmetic inventory daily to ensure efficiency of orders.
Minimum Qualifications
- High School diploma or GED required. Educational focus in sales/social media preferred.
- 1 - 2 years of cosmetic experience required; substantial knowledge of general cosmetic procedures and terminology.
- Proven success meeting sales objectives while ensuring an elevated level of customer service.
- Superior written and verbal communication skills utilized to positively motivate and influence others.
- Commitment to positive customer experience and ability to ensure confidentiality.
- Ability to work both independently and collaboratively within a team, while managing multiple projects simultaneously.
- Strong computer and organizational skills with attention to detail
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
