A.

Skills

Medical Scheduling
Patient Scheduling
Appointment Scheduling
Patient Registration
Patient Access
Medical Reception
Healthcare Administration
Medical Office Administration
Administrative Support
Medical Records
Electronic Medical Records (EMR)
Electronic Health Records (EHR)
Epic Systems
Insurance Verification
Insurance Eligibility Verification
Patient Financial Services
Medical Billing
Medical Coding
HIPAA Compliance
Data Entry
Customer Service
Patient Relations
Patient Communication
Telephone Etiquette
Call Management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Calendar Management
Records Management
Document Management
Multitasking
Time Management
Organization
Attention to Detail
Problem-Solving
Conflict Resolution
Verbal Communication
Written Communication
Active Listening

About

I am a healthcare administrative professional with experience in patient access, medical office administration, financial counseling, scheduling support, and customer service. I currently work as a Consumer Access Specialist with AdventHealth, where I assist patients with registration and healthcare access in a fast-paced hospital environment. Previously, I worked as a Financial Counselor with Tampa Family Health Center, where I supported patients with insurance, financial responsibilities, and healthcare-related questions.

Throughout my career, I have developed strong skills in patient communication, scheduling, registration, insurance verification, data entry, medical records, HIPAA compliance, customer service, and managing multiple priorities. I am comfortable working with electronic medical record systems, including Epic, and I am highly adaptable when learning new technology and systems.

I hold an Associate degree in Business Management and an undergraduate certificate in Medical Records. I am continuing to advance my education and professional development in healthcare administration, medical records, billing, and coding. My goal is to continue growing within the healthcare field while providing excellent service and helping patients navigate their healthcare experience.

I am organized, dependable, detail-oriented, compassionate, and comfortable working independently or as part of a team. I am currently based in Wesley Chapel, Florida, and am open to remote opportunities as well as healthcare administrative and patient-facing positions in the Tampa Bay area. I am especially interested in opportunities that allow me to use my healthcare knowledge, administrative experience, communication skills, and commitment to providing a positive patient experience.