QualDerm Partners is seeking a dedicated Medical Assistant / Front Office Representative to join our dynamic team. In this dual-role position, you will provide both clinical and administrative support, helping ensure a seamless and exceptional experience for patients throughout their visit.
As a Medical Assistant / Front Office Representative, you will play a vital role in providing exceptional patient care, contributing to our commitment to excellence, and being a part of a talented team dedicated to creating a standout patient experience. If you are passionate about skin and aesthetics wellness and are eager to work in a supportive and collaborative environment, this is the opportunity for you. Your contributions will directly influence the lives of our patients, ensuring they receive the highest quality of care as they navigate their wellness journeys. Join us in making a difference in the lives of our patients as we continue to expand our footprint in the hospital and healthcare industry, elevating the standard of care in our communities.
Dual Role: MA and FOR for all four locations (Elmhurst, Lombard, Naperville and Hoffman)
Responsibilities
- Clinical (Medical Assistant) Responsibilities
- Prepare patients for examination by taking vital signs, documenting medical histories, and updating patient records.
- Assist providers during examinations, procedures, and treatments by preparing equipment, supplies, and treatment rooms.
- Administer injections, medications, and treatments as directed by the provider and within scope of practice.
- Perform basic laboratory testing and prepare specimens for laboratory analysis.
- Educate patients regarding treatment plans, medications, post-procedure instructions, and skincare recommendations.
- Maintain clean, organized, and properly stocked exam and procedure rooms.
- Ensure accurate and timely documentation in the electronic medical record (EMR).
- Front Office Representative Responsibilities
- Greet and check in patients, providing exceptional customer service and creating a welcoming environment.
- Verify patient demographics, insurance information, and required documentation.
- Schedule, confirm, and reschedule appointments while optimizing provider schedules.
- Answer incoming phone calls, respond to patient inquiries, and route messages appropriately.
- Process patient payments, collect copays, and assist with checkout procedures.
- Coordinate referrals, prior authorizations, and other administrative tasks as needed.
- Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.
- Shared Responsibilities
- Flex between clinical and front office duties based on practice needs and patient volume.
- Collaborate with providers and team members to ensure efficient patient flow and an exceptional patient experience.
- Support practice operations by assisting with additional duties as assigned.
