Overview
We’re currently hiring a Bilingual Front Desk Receptionist / Medical Receptionist (Spanish & English) to join our team at Academic Alliance in Dermatology in Tampa, Florida. This opportunity is ideal for someone who enjoys patient interaction, thrives in a busy medical office setting, and is comfortable multitasking throughout the day.
Schedule: Monday-Friday | 8:00 AM - 5:00 PM
In this role, you’ll serve as one of the first points of contact for patients while helping support the daily flow of the clinic. Responsibilities include greeting and checking patients in/out, answering phones, scheduling appointments, confirming insurance information, collecting copays, updating patient demographics, and coordinating communication between patients and the clinical team.
This is a fast-paced dermatology office environment, so strong customer service skills, professionalism, and the ability to stay organized are important. Bilingual communication in both Spanish and English is required for this position.
Academic Alliance in Dermatology, an affiliate of Anne Arundel Dermatology, operates more than 23 locations throughout Central and Southwest Florida. Led by Panos Vasiloudes, the practice provides comprehensive medical, surgical, and cosmetic dermatology services using advanced technology and treatment options.
Responsibilities
What you'll do:
- Serve as the primary front office contact for patients visiting the dermatology practice
- Welcome patients upon arrival and assist with the full check-in/check-out process
- Verify insurance coverage, update patient demographics, and maintain accurate medical records
- Collect copays, balances, and process patient payments
- Coordinate appointment scheduling, confirmations, rescheduling requests, and referrals
- Answer high-volume incoming phone calls and direct messages to the appropriate department
- Utilize electronic medical record (EMR) systems to document patient information and appointment updates
- Review patient charts for accuracy and ensure all required paperwork and signatures are completed prior to visits
- Monitor provider schedules and communicate patient flow updates with Medical Assistants and clinical staff
- Assist with administrative support tasks including scanning, faxing, filing, and handling office correspondence
- Help maintain front office organization and assist with supply and inventory tracking when needed
- Support end-of-day reconciliation processes, reports, and payment balancing
- Collaborate with both clinical and administrative team members to help maintain efficient daily operations
- Deliver a high level of customer service while maintaining professionalism, empathy, and confidentiality in all patient interactions
- Communicate effectively with both English-speaking and Spanish-speaking patients; bilingual Spanish/English fluency is required for this role
Qualifications
Qualifications & Experience
- High school diploma or equivalent (GED) required
- Minimum of 2 years of recent customer-facing experience required; backgrounds in healthcare, hospitality, retail, or other fast-paced service environments are welcome
- Previous experience working as a Medical Receptionist, Patient Coordinator, or Front Desk Receptionist in a medical office preferred
- Dermatology, cosmetic, or specialty practice experience is a plus, but not required
- Bilingual fluency in both English and Spanish is required for this position
Skills & Competencies
- Strong verbal communication skills with the ability to provide excellent patient service in both English and Spanish
- Ability to thrive in a busy, fast-paced medical office environment while managing multiple priorities at once
- Detail-oriented with strong organizational and time management abilities
- Comfortable handling sensitive patient information while maintaining HIPAA compliance and confidentiality
- Experience navigating EMR/EHR systems and general computer programs preferred
- Ability to professionally manage high call volumes, scheduling changes, and patient concerns
- Familiarity with standard office equipment including multi-line phones, scanners, printers, copiers, and fax machines
- Ability to work collaboratively with providers, Medical Assistants, and administrative staff to support clinic flow
- Flexibility to travel to nearby clinic locations if coverage support is needed
Physical Requirements
- Ability to remain seated for extended periods with occasional standing, walking, bending, and reaching throughout the workday
- Frequent use of computers, keyboards, phones, and other office equipment requiring manual dexterity
- Ability to occasionally lift or move office supplies and packages up to 30 pounds
- Visual and hearing ability sufficient for computer-based work, phone communication, and patient interaction
Licensure/Certifications/Education
Benefits & Perks
Eligible full-time employees regularly scheduled 30+ hours per week may participate in a comprehensive benefits package that includes:
- Medical, Dental, and Vision insurance coverage
- Company-paid Basic Life and AD&D insurance
- Short-term and long-term disability benefits
- Voluntary life insurance options for employees and dependents
- Critical Illness and Hospital Indemnity plans
- Paid time off and paid holidays
- Retirement savings program
- Employee discounts on cosmetic treatments and skincare products
Benefits become effective on the first of the month following date of hire.
