Full-Time | Monday–Friday | 8:00 AM – 4:30 PM
Are you a Medical Assistant, LPN, or RN looking to transition into an administrative role while continuing to make a meaningful impact on patient care?
Skin & Cancer Center of Arizona is seeking a highly organized, compassionate, and service-driven Patient Access & Communications Specialist to oversee our patient communication systems and help ensure every patient receives an exceptional experience from their first interaction with our practice through follow-up care.
This is a key leadership support role that combines patient communications, operational coordination, and cross-departmental support to help ensure an exceptional patient experience and efficient daily operations.
This position is ideal for an experienced MA, LPN, or RN who enjoys patient interaction but is ready to transition from direct clinical care into an administrative role where they can have a broad impact on the patient experience.
Dermatology experience and proficiency with ModMed (EMA) and Klara will receive first consideration.
Why You'll Love This Position
• Competitive compensation based on experience
• Monday through Friday schedule (8:00 AM – 4:30 PM)
• No evenings
• No weekends
• No holidays
• Sick Time and Paid Time Off (PTO)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Comprehensive onboarding and training to ensure your success
• Report directly to the Clinical Operations Manager and Practice Administrator, receiving the leadership, guidance, and support needed to be successful in your role
• Work alongside an experienced, collaborative leadership team committed to your professional growth and success
• Opportunity for career advancement within a growing dermatology practice
Responsibilities
• Manage all online patient portal communications through Klara, ensuring messages are responded to promptly, accurately, and professionally.
• Monitor and complete front office communication tasks as required, including patient reschedules, recalls, cancellations, and patient outreach.
• Serve as the primary point of contact for patient concerns and complaints, resolving issues professionally while ensuring patients feel heard, respected, and valued.
• Partner with front office leadership and management to improve communication workflows and the overall patient check-in experience.
• Take ownership of phone performance metrics, including call wait times, hold times, abandoned calls, and overall service levels, helping ensure patients receive timely assistance. Work closely with management to ensure appropriate staff phone coverage and efficient call handling throughout the day.
• Coordinate incoming referrals from local physician offices and healthcare providers, ensuring timely patient outreach and scheduling for general dermatology services.
• Ensure physician transcription letters and other required patient communications are completed accurately and on time.
• Assist with maintaining communication templates, workflows, and best practices within ModMed (EMA) and Klara.
• Serve as a backup for both front- and back-office operations as needed to support patient care and practice efficiency.
• Provide leadership support to the Practice Administrator and Clinical Operations Manager, assisting with overall day-to-day operations as required
• Help coach and mentor new and existing staff by promoting exceptional customer service, professionalism, accountability, and teamwork.
• Collaborate with providers, clinical staff, and administrative leadership to continuously improve patient access, communication, and operational excellence.
Preferred Qualifications
• Medical Assistant (MA), Licensed Practical Nurse (LPN), or Registered Nurse (RN)
• Dermatology experience strongly preferred
• Experience with Modernizing Medicine (ModMed EMA)
• Experience using Klara
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Professional, mature, and compassionate demeanor
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Strong computer skills and comfort learning new technology
The Ideal Candidate
We're looking for someone who:
• Is passionate about delivering exceptional patient service.
• Communicates with professionalism, empathy, and confidence.
• Remains calm and solutions-focused when handling patient concerns.
• Takes ownership of their work and follows through on commitments.
• Is highly organized and thrives in a fast-paced environment.
• Enjoys improving systems and finding better ways to serve patients.
• Is willing to step in wherever needed to support the team and the practice.
• Values teamwork, accountability, integrity, and continuous improvement.
Why Join Skin & Cancer Center of Arizona?
At Skin & Cancer Center of Arizona, we're entering an exciting new chapter of growth as we continue to elevate our culture, strengthen our team, and create an exceptional patient experience.
We're investing in our employees, enhancing our operations, and building a workplace where professionalism, teamwork, accountability, and kindness are valued every day.
If you're looking for more than just a job—if you want to be part of a practice committed to continuous improvement, embracing new ideas, and empowering its team members to make a difference—we'd love to meet you. Join a practice committed to excellence, teamwork, accountability, and delivering a five-star patient experience every day. This is more than an administrative position—it's an opportunity to become an integral member of our leadership support team and help shape the future of one of Arizona's premier dermatology practices.
