With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!

Purpose:

The Lead, Clerical serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and serving as a resource for other Front Office staff members.

Essential Duties and Responsibilities:

Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries. This employee will also assist front office or clinical area (if licensed) as needed.
Assists Manager with driving volumes and ensuring that all available appointments are filled for each provider
Assists Manager with goals and objectives to minimize patient no shows
Assists Manager with human resource issues related to all employees, i.e., corrective action, employee grievances, etc.
Assists Manager with any operational items or issues that may arise in the practice
Ensures that the clinic has adequate coverage for employee absences, tardies or PTO
Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
Reviews Practice Management System for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System using proper English grammar, spelling, and syntax.
Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Verifies if prior authorization from insurance is required; notifies Business Office, if required.
Will work with Manager and Director on any facility needs, maintenance, equipment and other operational issues that may arise
Will assist Manager with timekeeping in payroll system
Protects patients’ rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures, and reports changes as needed.
Routinely demonstrates superior customer service skills.
Answers the telephone in a timely and polite manner.
Communicates with customers in a courteous, professional, cooperative and mature manner.

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Lead, Clerical