QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., is seeking a Front Office Receptionist to join our Pinehurst, NC location. With over 150 locations in 17 states, we are dedicated to educating, protecting, and caring for your skin while providing exceptional dermatologic services.
As a Front Office Receptionist at QualDerm Partners, you will play a vital role in delivering excellent patient experiences through efficient registration, insurance verification, and welcoming patient interactions. Join our team and contribute to our mission of providing comprehensive, accessible, and high-quality skin care.
Job Summary:
The Front Office Receptionist - Pinehurst, NC (LIP) will be responsible for managing patient check-ins and registrations accurately and efficiently while verifying insurance coverage. You will ensure adherence to established policies and procedures, provide superior customer service, and maintain an organized and welcoming front office environment.
Essential Duties and Responsibilities:
- Greet and welcome patients and visitors in person and by phone, addressing inquiries or referring them appropriately.
- Document patient arrivals and manage the Practice Management System (EMR) for accurate patient information and account creation.
- Prepare required patient paperwork prior to appointments.
- Contact patients with missed appointments to reschedule and update records accordingly.
- Schedule appointments efficiently to optimize provider time and patient satisfaction.
- Respond promptly and appropriately to patients experiencing distress or emergencies.
- Verify insurance eligibility, identify payer sources, and coordinate with the Billing Department for prior authorization as needed.
- Collect patient copays and balances, maintaining confidentiality of personal and financial information.
- Maintain a clean, organized, and welcoming reception area.
- Adhere to all operational policies and procedures and communicate any necessary changes.
- Answer telephone calls promptly and professionally.
- Perform additional duties as assigned by the Practice Manager or Area Practice Manager.
