Regular-Part Time (20-29 hrs./week)
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our mission is to educate, protect, and care for your skin by providing top-quality comprehensive dermatologic care and fostering skin health awareness in the communities we serve.
Position Summary:
The Part-Time Front Office Receptionist in Pinehurst, NC will be responsible for welcoming patients, managing accurate patient registration using medical systems, verifying insurance coverage, scheduling appointments, and providing exceptional customer service to patients, providers, and visitors in adherence to QualDerm’s established policies and procedures.
Key Responsibilities:
- Greet patients and visitors in person or via telephone, addressing inquiries or directing them appropriately.
- Record patient arrivals and ensure accurate patient identification within the Practice Management System (EMR).
- Create new patient accounts as needed and prepare necessary paperwork prior to appointments.
- Contact patients who missed appointments to reschedule and document accordingly.
- Assist in appointment scheduling to optimize patient satisfaction, provider time, and treatment room utilization.
- Respond promptly and appropriately to patients in distress or emergency situations.
- Maintain and update patient information within the EMR system.
- Verify insurance eligibility, prior authorization requirements, and coordinate with Billing Department as needed.
- Maintain a clean and organized reception area.
- Collect patient copays and account balances, ensuring confidentiality of personal and financial information.
- Follow established policies and procedures to maintain smooth clinic operations.
- Demonstrate superior customer service skills and professional communication.
- May assist with supporting the clinic’s social media presence under direction.
Work Location: Pinehurst, NC
Job Type: Regular Part-Time
